To provide you with full access, we process several types of information. This includes identity and contact data (name, email address, date of birth), usage data (website browsing history), device information (IP address, operating system), transaction data (financial operations history), as well as all communications addressed to our customer service.
We process your information based on clear legal grounds: the performance of the contract that binds us when you create your account, compliance with our legal obligations (particularly regarding identity verification), your explicit consent for certain operations, and our legitimate interests in maintaining a secure platform.
Your data is used to create and manage your profile, process your support requests, prevent fraud, and secure transactions. If you have agreed, it may also be used to send you marketing communications regarding new products or special offers.
We retain your information only for the period necessary to achieve the objectives described here, or to meet regulatory requirements. Once this period has elapsed, the data is either securely deleted or completely anonymized.
To ensure certain technical or operational functions, we use service providers (hosting, payment processing, analytical tools). These partners act as data processors and are subject to strict agreements guaranteeing the confidentiality of your information.
It is possible that some of your data may be processed outside of your original jurisdiction. In such a scenario, we implement appropriate safeguards to ensure a level of protection equivalent to local standards.
We deploy reasonable efforts, including encryption protocols and strict access controls, to protect your information against loss, theft, or unauthorized access. However, no method of transmission over the internet can guarantee absolute security.
You have a right to access, rectify, and erase your personal data. Depending on the circumstances, you may also object to certain processing operations or request the portability of your information.
To exercise your rights or ask a question about the processing of your information, you can reach our dedicated team at the following address: [email protected].
This text may be updated periodically. The date of the last revision will always appear at the bottom of the page, and we encourage you to consult it regularly.